I have sent the question to support but still did not get an answer
Please check your email spam folder as replies might end up there.
Our team is working diligently to assist you with your request. Depending on your query the response may take up to three working days.
To facilitate a quicker response please provide your correct email address and the Device ID.
The Device ID can be found in the options menu -> Support.
Make sure to tap 'Copy to Clipboard' button and paste all the information in your message. Please clarify your question in as much detail as possible.