Select a game:
Select a platform:

I didn't get my purchase

Usually, your purchase is delivered instantly but sometimes it may take longer. When such delays occur, it means the purchase is still being processed.

Our recommendations are:

Always make sure that you have a good internet connection.

  • Close all background apps and reopen the game.
  • Turn off and turn on your device, launch the game.
  • Try to launch the game a bit later. Delivery may take up to 24 hours.

If your purchases won't show up in the game, please write us back with your Device ID / Player ID and purchase receipt.

15 People found this helpful. This was helpful for you?

If you still have a question that needs an answer, please contact support.